Contact
Last updated: 18 September 2026
ScheduleToCalendar is run by a small team. Email is the fastest way to reach us, and it goes to a person rather than a ticket queue.
Before you email about a problem
A few details get your issue solved in one reply instead of four:
- What you were doing — uploading, reviewing, paying, or downloading.
- What happened, including the exact wording of any error message.
- Your device and browser — for example "iPhone, Safari" or "Windows, Chrome".
- Your order ID, if the problem came after payment. It appears on screen after checkout and in your Stripe receipt.
Please do not email us your uploaded documents unless we ask. We don't need them to diagnose most issues, and we'd rather not hold a copy of your schedule.
Paid but didn't get your file?
Email us with your order ID and we'll sort it out. See the Refund Policy for how we handle this.
Trouble importing your calendar
The success screen has step-by-step instructions for iPhone, iPad, Mac, Google Calendar and Outlook, including what to do when iOS previews a calendar file without offering to add it. That covers most import questions — but if it still won't go in, tell us which device and app you're using and we'll help.
Privacy questions or data requests
Use the same address. Our Privacy Policy explains what we do and don't keep — in short, your documents and events aren't stored on our servers, so there is usually nothing for us to retrieve or delete.
Press, partnerships and everything else
Same address — mention what it's about in the subject line.